Shipping policy

Our goal is for you to be 100% satisfied with our products.

If something isn't quite right, the following conditions apply to the return process:

(1) Please use the original packaging, if possible, for returning the goods and accessories, even if it has been damaged by opening for functionality testing.

(2) You will bear the immediate costs of returning the goods.

(3) Returns can only be accepted as long as the items are not personalized.

(4) Once the goods have arrived, you have 14 days to send them back. A message to us via the contact form or at charliesstickfabrik@gmail.com is required for this.

(5) We can only refund the value of the goods and not any shipping costs incurred.

(6) Damaged, soiled, or items no longer in their original condition cannot be considered for the return process.